We guarantee the privacy of all the information that we collect. The information we collect from you is used only by Eden Brook Care and is strictly for the purpose of providing a perfect match for both the employer and the Caregivers.

No part of the information you have provided would be sold, disclosed, or made accessible by third parties or by the public.

The terms contained on this page may be revised from time to time. To protect your interests, visit this page periodically to review the current terms of our policy.

Guarantee:

In the unlikely event of a mismatch, there is a three month probation period for all employers/employees. If we are notified of a mismatch within 6 weeks of a Caregivers' start date, Eden Brook Care will immediately resume the search process and do everything possible to find a replacement.

Your ultimate selection will depend on our prospective employers. Our organization will recommend potential nannies/caregivers to families but we do not select for them.

Memberships are valid for 1 year from the Caregivers start date.

Caregivers:

If an employer cancels their application or is denied and not permitted to hire a Caregivers, Eden Brook Care will immediately resume a new search process on behalf of the Caregivers.

Please be aware that your application to Eden Brook Care does not guarantee in any way that you will be selected by a family, or that you are entitled to enter Canada.

When we receive your documents, if they meet our requirements, we will acknowledge your application if suitable and submit your file to prospective employers for consideration.

Also, please note that even though you may be selected by a family, the Canadian Embassy/ Consulate/ Canadian High Commission that serves your country will determine if you will be allowed to enter Canada to work as a live-in nanny/caregiver.

Employers:

The Employer has the option to cancel their membership with Eden Brook Care and request a refund of their final payment less the administration fee of $250 dollars (total refundable amount: $750.00).

This decision would have to be made in writing and within 10 days of cancellation. This guarantee is null and void after this date.